Frequently Asked Questions
Everything you need to know about shopping for electronics on Rakuten.
How do I earn Cash Back on my electronics purchases?
To earn Cash Back, ensure you are logged into your Rakuten account and click through to the partner store via our website or extension. Once you complete your purchase, the retailer notifies us, and we add the Cash Back to your account.
Are the electronic products sold on Rakuten covered by warranty?
Warranty coverage depends on the specific merchant or manufacturer. Most brand-new electronics include a standard manufacturer's warranty. We recommend checking the product description page for specific warranty details before purchasing.
What is the return policy for defective gadgets?
Returns are handled directly by the individual merchant you purchased from. Generally, defective electronics can be returned within 15-30 days, but we advise reviewing the merchant's specific return policy listed on their store page.
How long does shipping typically take for laptops and smartphones?
Shipping times vary by merchant and your location. Most electronics ship within 1-3 business days, with standard delivery taking 3-7 business days. Expedited shipping options are often available at checkout.
Can I use coupons on top of Rakuten Cash Back?
Yes, you can often combine merchant coupons with Rakuten Cash Back. However, only use promo codes found on the Rakuten site to ensure your Cash Back remains eligible and tracked correctly.
Is my payment information secure?
Absolutely. Rakuten uses industry-standard SSL encryption to protect your data. When you shop with our partner merchants, your payment is processed through their secure gateways, and your sensitive credit card details are never stored on Rakuten servers.